This policy explains how information submitted through this Eppendorf website may be used to answer product selection, service, calibration, and application guidance requests. The site is designed for business visitors who choose to provide contact details and technical context so an appropriate response can be prepared.
Forms may collect name, email, company, country or region, application topic, and message content. The message may include instrument family, sample type, calibration expectation, approval requirement, service history, or timing information supplied by the visitor.
Submitted information is used to respond to the request, route the topic to the relevant application or service contact, and improve the usefulness of future B2B guidance. It is not necessary to submit confidential patient, formula, or proprietary method data through the form.
Visitors may ask for correction or deletion of submitted contact information by using the contact details on this site. Operational records linked to active quotes or service requests may be retained as required for business, legal, or quality-system purposes.